Help
Email justin@ellisailabs.com from the address on your account, and we'll get back to you as soon as we can. Never send your password, your authenticator codes or your recovery codes.
Signing in
- Forgot your password: on the sign-in page at elibrief.app, choose Forgot password. You'll need a code from your authenticator app to set a new one.
- Lost your phone or authenticator: on the sign-in page, choose "Lost your phone? Use a recovery code" and enter one of the recovery codes you saved when you joined. No codes left? Email us from your account's address and we'll confirm it's you.
- Signed in on a device you've lost: sign in anywhere else, then Settings → Signed in on, and sign it out.
Your subscription
- Cancel, change plan, update your card or get receipts: in ELI-Brief on the web, Settings → Subscription → Manage billing.
- A payment didn't go through: ELI-Brief pauses until it's paid. Update your card in Manage billing and it starts again right away.
Your notes
- Export everything: Settings → Export notes and files.
- Bring back something you deleted: Settings → Recently deleted (for 30 days).
- Delete your account: Settings → Account → Delete account. What it deletes, and what to do if you can't sign in.